Showing posts with label communication. Show all posts
Showing posts with label communication. Show all posts

Tuesday, May 10, 2011

On the Joys of Texting


I never thought I would be a convert to texting. Just a couple of months ago I scorned it, not so much as a form of communication, but because of the way it seems to take over some people’s lives. Since when did it become permissable to be in someone else’s physical company and be so absorbed talking to an invisible presence on the other side of cyber space? Since when did my generation become such fuddy-duddies? Remember how our parents rolled their eyes at our transistor radios, at our endless phone conversations?

And then my cell phone stopped working. I decided to replace it with a phone with a keyboard—not a very smart phone, but just one with a little extra functionality. It would be good for making arrangements, I figured. So I paid the extra bucks for a texting plan.

One evening not long after I succumbed, I was in New York on business and decided to eat out in a restaurant I had visited before. It was a one menu, steak-frites French bistro on Lexington frequented mostly by twosomes and threesomes. I noted a lone woman across for me, her face buried in a book. I felt sorry for her. I’d had a demanding day and was content to sit with my glass of house red, waiting for my dinner and eavesdropping on the couple next to me. Then I had the urge to share my experience in an un obtrusive way. Remembering that a colleague/friend had recommended this place to me, I decided to text her, and we had the following conversation.

--I’m sitting in the steak-frites place by myself and thought of you. Tiring day at x, and oh the noise level. Now enjoying my much needed glass of wine. Dinner is served. So goodbye.

--Oh! So glad you are there! Wish I were there, too. Bon appetit!

--I ate a few extra fries and mustard coated steak on your behalf. May consider dessert…

--Yum-I can almost taste. Dreaming of profiteroles.

--Tx for the inspiration. Profiteroles it was. Pure contentment. Stresses of the day all gone! Back to the room for “What not to Wear.”

--That is a perfect evening after a loud day. Enjoy the rest of your trip.


Hardly deep, yet I felt unusually satisfied with the exchange. I felt less alone.

My texting audience is still minimal and consists mainly of a tiny handful of younger friends and friends with grown children whose only mode of speaking to their parents is the text message. I still use it mainly to make or confirm plans, to announce arrival times. But it’s also good for a rant.

While traveling this last week, I had an annoying flight delay of three hours in DC. I texted another friend, who was also away from home.

--Stuck in airport til 10pm. F**k. If u r free at any point, pls phone & entertain me!

Note that I have begun to use some texting shorthand, despite a full keyboard. The message resulted in a voice mail to me due to my being in a temporary dead zone, but I was able to return the call and have a nice chat to fill the time. Later, when my flight was cancelled, I felt an even stronger need to rage to the same friend (who also began texting about the same time as me, despite a phone without a full keyboard.)

--Adventures in flying. While knocking back 2nd scotch, flight cancelled unbeknownst to me. Spent hellish hour rebooking. On plane.

I got some sympathy, too. Short but sweet.

--Ouch!

Today’s messages consisted of advising a family member from London about places to visit on Cape Cod in the rain. Texting on the international number is cheaper than phoning.

Why not phone or email, my non-texting friends would ask? Typing on a tiny keypad seems so inefficient and unnecessary, almost primitive. Is this progress? And that would have been my reaction a few weeks ago. But if you don’t have a smartphone or Blackberry, you don’t have access to your email at all times. Compared to phoning, texting puts less pressure on the person to provide a lengthy response or to give an excuse if it’s not a good time to talk or they just don’t feel like talking. You can look at a text at your leisure, compose your pithy reply. Best of all, you have a written record of what you said, what they said, even if it’s not great literature.

I’ve come to enjoy the the phone’s tuneful announcement that a message awaits me. Although my husband teased me this evening about knocking out a text as we were sitting on the sofa together, I promise that I will not become a set of thumbs walking down the street, oblivious to my environment and the live person strolling next to me. I will not become a slave to the technology, just because it’s there. I promise! But maybe I can persuade my husband to add a text plan to his cell service so we can send each other little notes..

Monday, February 28, 2011

On the Medium Is the Message


I wonder what Marshall MacLuen would have said about today’s variety of ways for people to connect interactively with each other. Would he label some methods as hot and some as cool? Of course, his observation that “the medium is the message” referred to passive communication, such as watching television or reading.

As a writer, I am intrigued about how we express ourselves differently in different forms, and what these form allow us to convey about ourselves both in terms of content and personality. I am particularly considering four modes of communicating, several the courtesy of social networking, but each of which requires a response (as opposed to blogging or tweeting, which invite responses but do not require them.)

This week I had a chance to explore through a sample of two (researcher that I am) how my theory played out. In one case, I “chatted,” had a lengthy phone conversation (not through Skype, which does add a new dimension to talking on the phone, but still, I maintain, is not the same as talking in person), and exchanged messages with an old friend I hadn’t seen in years, but with whom I had always had a great connection. The other case was someone with whom I was establishing a new friendship. We had seen each other informally but not talked much, exchanged a few emails/messages previously; then we “chatted” and finally talked by phone.

Here are my thoughts about the pros and cons of each of these:

Email/messages through Facebook: Provides an opportunity for organizing thoughts, error free if so desired. Emails/messages allow the writer to expand on an idea, if so desired, without interruption. It works when no immediate response is required. It’s easy to miscommunicate tone, thus sometimes requiring the use of emoticons or excessive numbers of exclamation points. Although emails/messages can be informal, they are more distancing than other modes because of the passage of time between interactions. (Sometimes, emails/Facebook messages can be traded back and forth quickly, acting more like texting or chatting, but because there are no expectations about an immediate reply, they are not the same.) And sometimes no reply ever comes. Did the message get lost in cyberspace, end up by mistake in the recipient’s “trash,” or glossed over because other messages came in later.

Texting/chatting through Facebook: These two media require an immediate reaction. The quickness and short length of responses invite writers to exchange clever repartee. There is potential for playfulness. Because of the feeling of confidentiality and also because chatting is detached from face and voice, writers may be more at ease to be personally revealing than they might in a phone call. Or they may be more superficial. In addition, one can take a little time to formulate a response. Unlike in a phone call (unless one adopts the practice of taking notes!), one can keep track of thread of the conversation. It reminds me of exchanging notes in study hall.

Phone(calls of substance, not making arrangements: For introverts, phone calls can be stressful, but with good friends, they can be delightful and energizing. My sister, who was very extroverted, used to talk about those who “gave good phone.” As an introvert myself, I do envy people with quick wit. I suffer more from “l’esprit d’escalier “ (the spirit of the staircase), when I think of all the fun things I could have said after I hung up. But phone calls can take many different tones, depending on the reasons for the call (catching up, discussing one another’s issues, gossipping). The pace and flow of the conversation is sometimes determined by one party, more than another. Silence is deadly. But you can multi-task.

But none of these is a replacement for in person communication. Body language. Gesture. Facial expression. Tone. You get the whole package. Permissible silences in which you can fill space with actions like taking a sip of a drink or just smiling. Sometimes the other methods will have to do, but this is the real deal. Hot and cool.